Download Troubleshooting Guide
Having trouble downloading your purchased products? Don't worry! Most download issues have simple solutions. Follow this comprehensive guide to resolve common problems and get your digital products quickly.
Quick Diagnosis Tool
Use our interactive troubleshooter below to identify and fix your specific download issue.
Interactive Troubleshooter
What's your download problem?
Common Issues & Solutions
Download Won't Start
The download button doesn't respond or nothing happens when clicked.
Solutions:
1. Check Your Login Status
- • Ensure you're logged into your account
- • Try refreshing the page
- • Clear browser cache and cookies
2. Try Different Browser
- • Use Chrome, Firefox, or Safari
- • Disable browser extensions temporarily
- • Try incognito/private mode
3. Check Pop-up Blockers
- • Disable pop-up blockers
- • Allow pop-ups for StartMarket
- • Add site to trusted sites
4. Use Direct Links
- • Check your email for download links
- • Right-click and "Save link as"
- • Copy URL and paste in new tab
Slow Download Speed
Download is taking too long or appears stuck.
Solutions:
1. Check Internet Connection
- • Test speed at speedtest.net
- • Restart your router/modem
- • Try wired connection if possible
- • Avoid peak hours (evenings)
2. Close Background Apps
- • Close streaming services
- • Pause other downloads
- • Limit browser tabs
- • Disable bandwidth-heavy apps
3. Change Download Location
- • Download to local drive (not network)
- • Avoid external drives during download
- • Check available disk space
4. Server Load
- • Try downloading during off-peak hours
- • Large files may take time
- • Be patient with big downloads
Corrupted or Incomplete Files
Downloaded file won't open or appears damaged.
Solutions:
1. Redownload the File
- • Delete the corrupted file
- • Clear browser cache
- • Download again from your account
- • Use a different browser
2. Check File Size
- • Compare with product description
- • Incomplete downloads are smaller
- • Contact support if size is wrong
3. Antivirus Scan
- • Temporarily disable antivirus
- • Add StartMarket to exclusions
- • Scan file after download
4. File Repair
- • Try opening with different software
- • Check if file type is correct
- • Contact product creator for help
Browser Security Blocks Download
Browser shows security warning or blocks the download.
Solutions by Browser:
Chrome:
- • Click the download arrow → "Keep" or "Allow"
- • Go to chrome://settings/downloads → Enable "Ask where to save"
- • Add startmarket.in to trusted sites
Firefox:
- • Click the download button in toolbar
- • Choose "Allow downloads from this site"
- • Disable "Block dangerous downloads"
Safari:
- • Safari → Preferences → Websites → Downloads
- • Allow downloads from startmarket.in
- • Check "Always allow" for the site
Edge:
- • Click "Keep" when prompted
- • Settings → Cookies and site permissions
- • Add startmarket.in to allowed sites
Advanced Troubleshooting
Network & Connectivity Issues
- VPN Issues: Try disabling VPN temporarily
- Firewall: Add StartMarket to firewall exceptions
- Proxy Settings: Check if proxy is blocking downloads
- DNS: Try changing DNS to 8.8.8.8
- Mobile Data: Downloads may be restricted on cellular
System & Software Issues
- Disk Space: Free up space (need 2x file size)
- Permissions: Check folder write permissions
- Software Conflicts: Close download managers/IDM
- System Updates: Ensure OS is up to date
- Browser Updates: Use latest browser version
Prevent Future Download Issues
Follow these best practices to avoid download problems in the future:
🔄 Keep Software Updated
Regularly update your browser, OS, and antivirus software.
📁 Organize Downloads
Create dedicated folders for different file types and projects.
💾 Monitor Storage
Keep adequate free space on your download drive.
🌐 Stable Connection
Use reliable internet connection for large downloads.
🛡️ Security Settings
Configure browser security settings appropriately.
📋 Backup Downloads
Keep copies of important files on external storage.
Still Having Issues?
If none of these solutions work, our support team can help you troubleshoot your specific situation. Please include your order number and describe the exact problem you're experiencing.