StartMarket Refund Policy
At StartMarket, we want you to be completely satisfied with your digital product purchases. We offer a comprehensive refund policy designed to protect your interests while ensuring the integrity of our marketplace.
30-Day Satisfaction Guarantee
Most digital products are eligible for refund within 30 days of purchase if you're not completely satisfied.
Refund Eligibility
Eligible for Refund
Most digital products qualify for our satisfaction guarantee:
✅ Always Eligible
- • Templates (web, graphic design)
- • Stock photos and graphics
- • Fonts and typography
- • Icons and illustrations
- • UI/UX design resources
- • Code snippets and scripts
⏱️ Within Time Limits
- • 30 days for most products
- • 7 days for software/plugins
- • 14 days for courses/tutorials
- • As specified in product description
Not Eligible for Refund
Some products and situations are not eligible for refunds:
❌ Product Types
- • Physical products or merchandise
- • Custom-designed items
- • Services (consulting, custom work)
- • Digital subscriptions (if already used)
❌ Conditions
- • Beyond refund period
- • Copyright infringement claims
- • Change of mind after heavy use
- • Technical issues from misuse
- • Violation of license terms
Refund Time Limits
Refund requests must be made within specific timeframes:
Valid Refund Reasons
Technical Issues
- Corrupted Files: Product files are damaged or unreadable
- Wrong Format: Files don't match the advertised format
- Missing Components: Product is incomplete or missing promised files
- Compatibility Issues: Product doesn't work with specified software versions
- Installation Problems: Cannot install or use the product as described
Product Quality
- Not as Described: Product doesn't match the listing description
- Poor Quality: Product quality is significantly below reasonable expectations
- Outdated Content: Product contains outdated or incorrect information
- Broken Links/Assets: Product contains non-functional elements
Licensing & Legal
- Copyright Issues: Product infringes on third-party copyrights
- License Restrictions: Product has more restrictive licensing than advertised
- Usage Limitations: Cannot use product for intended purpose due to restrictions
Other Valid Reasons
- Duplicate Purchase: Accidentally purchased the same product twice
- Wrong Product: Purchased incorrect item due to misleading description
- System Requirements: Product requires unsupported software/hardware
How to Request a Refund
Gather Information
Before requesting a refund, collect all necessary information:
- • Order number (from confirmation email or account)
- • Purchase date and amount
- • Detailed reason for refund request
- • Screenshots or evidence (if applicable)
- • What you've tried to resolve the issue
Contact Support
Submit your refund request through our support channels:
Email Support
support@startmarket.in
Include "Refund Request" in subject
Contact Form
Use our contact form
Select "Refund" as topic
Provide Details
Include comprehensive information in your request:
Required Information:
- Order Details: Order number, product name, purchase date
- Reason: Clear explanation of why you're requesting refund
- Evidence: Screenshots, error messages, or examples
- Attempts: What you've tried to resolve the issue
- Expectation: What outcome you're hoping for
Wait for Review
Our team will review your request and respond within 2-3 business days:
- • Approval: We'll process your refund and send confirmation
- • Additional Info: May request more details or screenshots
- • Alternative Solution: Might offer replacement or discount instead
- • Denial: Clear explanation if refund cannot be granted
Receive Refund
Approved refunds are processed to your original payment method:
- • Credit Cards: 3-5 business days
- • UPI/Digital Wallets: 1-2 business days
- • Net Banking: 5-7 business days
- • PayPal/Stripe: 3-5 business days
What Happens During Refund Review
Approved Refunds
- Full Refund: Complete purchase amount returned
- Access Revoked: Download access disabled
- Email Confirmation: Refund confirmation sent
- Processing Time: 3-5 business days to your account
- Order Status: Marked as refunded
Alternative Solutions
- Partial Refund: Pro-rated amount for used portions
- Product Replacement: Updated or corrected version
- Store Credit: Credit for future purchases
- Discount Code: For similar products
- Support Assistance: Help resolving the issue
Important Notes
Digital Product Nature
Since digital products are instantly accessible, we ask that you contact us promptly if you encounter issues rather than using the product extensively before requesting a refund.
Refund Processing
Approved refunds are processed back to your original payment method. Processing times vary by payment provider and may take 3-10 business days to appear in your account.
Multiple Refund Requests
Only one refund request per order is allowed. If you've already received a refund for an order, additional refund requests for the same order will not be considered.
Need a Refund?
Our support team is here to help you with your refund request. We review each case carefully and strive to resolve issues fairly and efficiently.
📧 Email Support
Send detailed refund request to support@startmarket.in
💬 Contact Form
Use our contact form and select "Refund" as the topic
📋 Required Info
Order number, reason, and any supporting evidence
⏰ Response Time
We'll respond to your request within 2-3 business days
Questions About Refunds?
If you need clarification about our refund policy or have questions about a specific situation, don't hesitate to contact our support team.