Getting Started
How do I create an account on StartMarket?
Creating an account is simple! Click the "Sign Up" button in the top navigation, fill in your email address and create a password. You'll receive a confirmation email to verify your account. Once verified, you can start browsing and purchasing products.
Is registration free?
Yes, creating an account on StartMarket is completely free. There are no registration fees or hidden costs to join our platform.
Do I need an account to browse products?
No, you can browse all our products without creating an account. However, you'll need to register to make purchases and access your download history.
Purchasing & Payments
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), UPI payments, net banking, and popular digital wallets. All payments are processed securely through encrypted connections.
Is my payment information secure?
Absolutely. We use industry-standard SSL encryption and PCI DSS compliant payment processors. We never store your full credit card details on our servers. Your payment information is handled securely by trusted third-party providers.
Can I get an invoice for my purchase?
Yes, you'll automatically receive a detailed invoice via email after your purchase. You can also access all your invoices from your account dashboard under "My Orders".
Are there any additional fees or taxes?
The price you see is the final price including all applicable taxes. We don't charge any additional processing fees or hidden costs. Prices are displayed inclusive of GST.
Downloads & Products
How do I download my purchased products?
After successful payment, you'll receive download links via email. You can also access all your downloads from your account dashboard. Click the download button and save the files to your device. Most products include installation instructions and documentation.
Can I download products on multiple devices?
Yes, you can download and use your purchased digital products on multiple devices. However, please note that some products may have licensing restrictions. Check the product description and license agreement for specific usage terms.
What file formats are the products in?
Our products come in various formats depending on the type. Templates are typically in PSD, AI, or Sketch formats. Software might be installers or executable files. Fonts come in OTF or TTF formats. Each product page clearly lists the included file formats and system requirements.
Are the products virus-free and safe?
Yes, all products on StartMarket undergo thorough security checks before being made available. We scan all files for viruses and malware. However, as with any downloaded file, we recommend scanning with your own antivirus software as an additional precaution.
Do products include updates or support?
Most products include lifetime access to updates. For support, templates and graphics typically don't include ongoing support, while software products usually include 6-12 months of technical support. Check each product's details for specific support terms.
Refunds & Returns
What's your refund policy?
We offer a 30-day money-back guarantee on most digital products. If you're not satisfied with your purchase, contact our support team within 30 days of purchase with details about the issue. We'll review your case and process a refund if eligible.
When will I receive my refund?
Approved refunds are typically processed within 3-5 business days. The time to receive the funds in your account depends on your payment method. Credit card refunds usually appear within 3-5 business days, while bank transfers may take 7-10 business days.
What if the product doesn't work as expected?
If a product has technical issues or doesn't match its description, please contact our support team immediately with details and screenshots if possible. We'll work with you to resolve the issue, which may include providing a replacement, update, or refund.
Can I get a refund for digital products?
Yes, digital products are eligible for refunds under our satisfaction guarantee. Since digital products are instantly accessible, we ask that you contact us promptly if you encounter any issues rather than using the product extensively before requesting a refund.
Account & Technical
How do I reset my password?
Click the "Login" link and then "Forgot Password". Enter your email address and we'll send you a password reset link. Follow the instructions in the email to create a new password.
Can I change my email address?
Yes, you can update your email address from your account settings. Go to your profile page and update the email field. You'll need to verify the new email address before the change takes effect.
How do I delete my account?
To delete your account, please contact our support team with your account details. We'll assist you with the account deletion process. Note that deleting your account will remove access to your purchase history and downloads.
I'm having trouble downloading files. What should I do?
First, try clearing your browser cache and cookies. If that doesn't work, try using a different browser or device. Check your internet connection and disable any download managers or VPNs temporarily. If the problem persists, contact our support team with your order number.
Still Need Help?
Can't find the answer you're looking for? Our support team is here to help.